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DCM Company Policies & Procedures

It is always the intent of DCM Company that an order we ship gets to you in good order, fits, and is installed by you, all without difficulty. However, we are human and occasionally make a mistake, you are human and occasionally order the wrong item, and freight carriers are human and occasionally damage something. In these instances, the following policies apply.

Returned Goods Authorization

In all cases, an RGA number is required and is available from a DCM Company customer service representative.

Inspection

It is your responsibility to check each shipment at time of arrival for accuracy and damage. Any discrepancy should be reported to a DCM Company customer service representative right away.

  1. If we have shipped the wrong item, we will, at our expense, ship you the proper item and arrange to have the wrong one picked up. We do ask that you repackage the item in a manner that will allow it to be received in a salable condition.
  2. If you have ordered the wrong item, we will determine if the item is a standard item or special order.

Standard items can be returned for convenience of the customer but are subject to a 20% restocking charge on the item with no allowance for freight and must have been purchased within the last 30 days.

Special order items may not be returned. We recommend that you receive a significant deposit when ordering these.

Freight Policy

Freight charges are always the responsibility of the customer. With UPS shipments, the charges are included in the handling charge. Truck shipments are shipped Freight Collect meaning the charges will be due at the time of delivery and payable to the carrier.

Damaged Goods

Since damage claim procedures vary from one carrier to another, it is imperative that you contact a DCM Company customer service representative right away so we can take proper steps to replace the damaged item and have the damaged one picked up.

Billing

All replacement shipments will be invoiced as an original shipment. Credit for returned merchandise, for any reason, is subject to our standing credit and refund policies.

Credit and Refund Policy

All credit for returned merchandise is subject to our inspection upon its arrival at the DCM Company warehouse. All merchandise must be received in a salable condition for credit to be issued.

Upon inspection approval, a credit memo will be issued to apply to a future purchase.

For C.O.D. customers, our refund policy is as follows:

  1. For DCM Company error or damaged shipment, 30 days after the issue date of an unused credit memo, a refund check will be issued and the credit memo canceled.
  2. For customer convenience returns, 60 days after the issue date of an unused credit memo, a refund check will be issued and the credit memo canceled.

Minimum Invoice

Due to invoicing costs, we require a $15.00 minimum invoice. Contact a DCM Company customer service representative for more information.

Returned Checks

Any returned check is subject to a $25 charge for each time it is returned and that customer's terms with DCM Company are subject to immediate review.

Privacy

Customer information is considered confidential. RV Marketing, Inc. dba DCM Company & V-Sales, does not sell customer information including e-mail addresses.

 

 

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DCM Company
a div. of RV Marketing, Inc.
2016 Borneman Avenue
Elkhart, Indiana 46517 USA

Toll-free 1-888-303-8570
Phone 574-294-6989 Fax 574-294-7599

www.dcmco.com

E-mail: Customer Service

Copyright 1998-2003 RV Marketing, Inc. dba DCM Company & V-Sales

Additional sites: www.rvseating.com